1. A​ll tours take place at night and in the dark. We will often use torches and lanterns to guide us and for safety/atmospheric purposes. However large sections of the tour will be in the dark. (If you do become uncomfortable or disorientated at any stage due to the darkness please let us know and we can either put lights on or find a place for you to sit down, either on a chair or on the floor)
  2. These tours are NOT Ghost hunts or paranormal investigations and we do not attempt any communication techniques and the use any 'EMF' machines or any other 'ghost hunting' equipment is NOT permitted. There are also no actors or plants ready to jump out and scare us.
  3. All health and safety rules and regulations for our venues will be explained in detail before each tour. Listen to the guide at all times and keep to any designated pathways/walkaways where appropriate. It is however ultimately your own responsibility for your safety and well being on all tours. Should an accident or injury occur due to your own negligence or by not following the rules and safety guidelines outlined by your guides then Dark Wales Tours can accept no responsibility for said injuries.
  4. You are solely responsible for your personal items/equipment at all times, this includes vehicles you may travel in. We cannot take responsibility for any damage that may occur to your vehicle or other personal item. When travelling by car there will more often than not be some kind of parking option available but again leaving your vehicle is entirely at your own risk. You travel to and from each location at your own discretion.
  5. Large parts of our tours will take place outside regardless of weather conditions unless they present a major risk to health and safety or the route is disrupted in anyway. Dark Wales Tours will always inform customers should we need to cancel the tour at any time due to weather conditions in such a case the option to change tour to another date will be offered, or a full refund if no future date is suitable
  6. Tickets are non-refundable. Should you wish to rearrange your tour you will need to give Dark Wales Tours at least 5 days notice in which you will be given the option to change tour to another date. Anything less than 5 days then Dark Wales Tours WILL NOT be able to offer a change of date for your tour. Dates are subject to availability.
  7. Should you contact us before the 5 days and want to move your booking we will give you a list of available dates. If any of these dates are not suitable we will be able hold your tickets until we have a dates that you can attend. Please note we will only be able to hold your tickets for 6 months, afterwards you will unfortunately lose your tickets and will have to purchase them again. No refund will be given if you fail to rearrange an alternative date.​
  8. Tickets are purchased for specific venues and are not transferable to any other venue
  9. If your booking is manually set up by Dark Wales Tours and a payment request is sent, this will need to be paid in full within 7 days otherwise the tickets will be released for general sale.
  10. Dark Wales Tours reserve the right to cancel any tour at any time. Whereas this is very rare, in the unfortunate event of illness of the guide, severe weather conditions, or any other external factor, Dark Wales Tours will endeavour to give as much notice as possible should we need to cancel any tour. Should this happen customers will be offered the option of changing tour to another date.
  11. Due to the dark nature of our tours and in the interest of all ticket holders the minimum age limit for any person attending the tour is set at 12 years old. However any individual under the age of 18 MUST be accompanied by a responsible adult who also holds a fully paid ticket. Dark Wales Tours reserve the right to refuse entry to any person/s who do not adhere to this rule and will not be able to issue a refund in such cases. We cannot allow unaccompanied minors on the tour due to the fact that if they needed to leave the tour for any reason we would not be able supervise them while they wait for their guardians.
  12. No Alcohol or any other substance is to be consumed at any part during the tour. Any person who has been under the influence of alcohol or any other substance whether intoxicated or not will be refused entry to the tour. This decision will be final as we have to respect the interest of other members of the group and also to protect the historical artefacts and buildings we visit. Please ensure you understand this prior to arriving on the tour to avoid disappointment.
  13. Any person who is disruptive in any way will be removed from the tour immediately with NO refund. The customers health, safety and well being always comes first so any person who is disruptive, violent or confrontational in any way, whether intoxicated or not will also be removed from the tour with NO refund.
  14. We will endeavour to begin all tours at the designated start time. Please ensure you arrive for your tour at least 15 Minutes before the start time. This allows time for use of facilities if available and to explain various rules. In the interest of fairness to all other customers, tours will begin at the designated start time as often as possible. We cannot wait around after the start time for any party who may not even show up at all. Should you know you will be late for whatever reason please contact Dark Wales Tours as soon as possible and if its the night of the tour please call 07707 711 088 to inform us, and if possible provisions may be made for somebody to meet you on arrival. THIS CANNOT BE GUARANTEED so please be on time to avoid such situations. Dark Wales Tours understands at times being held up is unavoidable due to road closures or accidents, where possible please check ahead for any traffic delays/updates, and expected delays due to certain weather conditions. Under such circumstances Dark Wales Tours will endeavour to be as accommodating as possible.
  15. No animals are permitted on any of our tours.
  16. No food or drink can be consumed on our tours.
  17. No filming or photography is to be used while the stories are being told.
  18. Should you fail to attend your booked tour then Dark Wales Tours will NOT be able to offer a refund or change of date.
  19. All Tickets MUST be purchased via Dark Wales Tours, any tickets purchased through a 3rd party will be null and void and entry will NOT be given.

Private tours.
If you wish to book a private tour, please contact us in the first instance on [email protected] where we can discuss further details. Payment will be required at least 4 weeks in advance in order to secure the site. Private tours are subject to availability and whether or not the particular site can be booked for your chosen date. Please give as much notice as possible when arranging a private tour. In order for a private tour to operate the full cost of a full tour would need to be paid regardless if your group attendees are less than capacity.
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